Certified Hotel Manager Diploma
Develop the essential skills needed for a successful hospitality management career.
CERTIFIED HOTEL MANAGER DIPLOMA
The goal of EVS Hotel-Pro professional development training is to develop industry leaders who will manage from a greater place of understanding of the world and the various people and cultures within it. Participants will learn how to inspire and motivate people of various backgrounds to achieve common business goals.
Are you looking to develop leadership skills that will open doors to an exciting hospitality career?
EVS Hotel-Pro's Certified Hotel Manager Diploma addresses topics such as: technology, leadership, cultural diversity in the workplace, and interpersonal skills, all of which are necessary competencies in today's global workforce. The emphasis of this hospitality management training program is on building leadership and management skills, supervisory skills, positive attitudes, work ethics, sense of responsibility, the desire to excel, as well as effective communication and multicultural skills. Take control of your future and make the first step toward a successful career in hospitality management.
You will learn:
- Successful hospitality leadership in a diverse workforce
- Maintaining a strong sense of integrity while providing a quality product or service
- Inspiring and motivating people of various backgrounds and cultures -
- Working within a business climate characterized by rapid change and globalization
Course Curriculum
Your own career choice is probably the most important management decision that you will ever make—at least from your point of view. This chapter has been designed, therefore, to help you analyze a career in the hospitality industry and correlate that analysis with your personal, professional, and educational experiences. It will also help prepare you for the first career decision you make just before or after you graduate. This chapter discusses the career decisions that are ahead of you over the coming weeks and months
This module first presents an overview of the restaurant business. It then focuses on two basic markets served by restaurants: the dining market and the eating market.
Under dining, we are primarily concerned with the “casualization” of fine dining and the growth of the casual and upscale casual food service segments. A still-growing part of the eating market is in off-premise operations, such as home meal replacement (HMR).
We also look at the contemporary popular-priced restaurants that are the largest segments of the existing restaurant industry: quick-service and midscale operations, such as family restaurants.
This discussion of the major components of the restaurant industry closes with a look at restaurants in retail settings such as malls.
In this Module, we look at hotel as a set of products and services that have evolved out of guest needs and preferences.
We begin with the evolution of hotel to fit transportation and destination patterns and individual guest preferences. We then delineate different types of hotel properties, discussing the distinguishing characteristics of each.
Different market segments are explained in relation to their demographics and subsequently their needs and expectations when traveling. The tremendous impact of technology is discussed from the perspective of changing guest expectations and from the standpoint of how technology has changed major facets of hotel operations.
The most important aspect of the hotel industry, service, is explored with a discussion of hotel rating criteria through organizations such as American Automobile Association (AAA) and directories such as the World Hotel Ratings. The crucial role of employees as “internal customers” in providing service is emphasized.
Travel and tourism at the local, state, national, and international levels are vital to the health of the worldwide economy as well as that of the hospitality industry. Indeed, tourism is big business and continues to grow worldwide. The economic and social impacts of tourism are significant, and we discusses both of these dimensions Travel destinations, whether natural or created, are the magnets that set the whole process of tourism in motion, we look at the motivations of travelers as well as the nature of mass-market travel destinations.
Management practices and innovations have had a profound impact on the hospitality industry. In this we examine closely organizations that pioneered the development and application of modern management in the hospitality industry.
Planning for your life’s work is as essential as planning today’s menu. Accordingly, this module presents planning as an active process related to both long- range organizational goals and day-to-day work.
We also investigate an understanding of the limits of authority—and the limits on accepting authority
Since a hospitality firm spends somewhere between 20 and 40 percent of its revenue on direct and indirect wage costs, an understanding of the management function concerned with managing human resources is addressed in some detail in this module.
Although details differ, the tangible side of the hospitality industry, within segments, is surprisingly similar. Quick-service operations resemble one another within food categories, one budget motel offers pretty much the same as another, and so forth. Whether it’s the Big Mac versus the Whopper or Hampton Inns versus Fairfield Inns, company offerings look a lot alike. Increasingly, companies are realizing that service is the best way to achieve differentiation and is what can give an operation a competitive edge. This chapter examines service as a process, considers the work of rendering service as a personal experience, and, finally, considers how companies manage service.
Course Work
Successfully complete all 6 of EVS Hotel-Pro's Management Modules. The full program takes around 7 months to complete if you study 2 - 3 hours a day.....
You will earn
Internationally recognised and accredited Hotel Management Diploma
BENEFITS OF THE CERTIFIED HOTEL MANAGER DIPLOMA PROGRAM
This online hospitality training program provides participants with a strong hospitality management foundation while inspiring and teaching work ethics, cultural understanding, and the leadership skills needed to function effectively anywhere in the world. A professional development diploma from EVS Hotel-Pro World Campus provides you with the competitive edge needed for success in the hospitality industry by:
Focusing on hospitality management and employability traits that industry leaders have identified as being essential for a successful career in hospitality.
Providing valuable opportunities for professional development and emphasizing personal leadership development within a global perspective.
Developing an understanding of other cultures, traditions, and beliefs and your ability to work within and manage a multicultural workplace.
Acknowledging that you possess the skills and competencies required for success in your position.
Demonstrating your commitment to professional development in your career.
Sending a message to potential employers that you are motivated to learn and driven to succeed.
EVS Hotel-Pro's Diploma programs emphasize mastery of the following key areas:
People/Leadership Skills Enriched with Multicultural Understanding & Awareness - Individuals will learn how to effectively communicate, manage, and lead with strong cultural awareness and understanding of diverse cultures.
Language & Business Communication Skills - Students will learn enhanced language and business communication skills which are required for effective communication.
International Business & Management Skills - This Diploma program gives emphasis to the exercise of effective business management skills, enriched with an international perspective.
Technology Skills & Preparedness - Technology preparedness is a pillar for global competitiveness. A solid grasp of fast changing technology calls for individuals who possess a high level of comfort and mastery.
Schools, Universities, and Corporate
EVS Hotel-Pro's World Campus curriculum is available to Universities, High Schools, and Corporate Training, all around the world!
EVS Hotel-Pro's courses have been designed for college and university programs and can be used to complement an existing course such as an Internship Preparatory course or can be used as a course supplement and resource.
EVS Hotel-Pro's World Campus is a Swedish licensed post-secondary virtual school, aimed to complement the curriculum of high schools. EVS Hotel-Pro's career and professional development courses, licensed by the Commission on Hotel & Restaurant Industry(CHRIE) in the EU, give emphasis to key employability traits and multicultural skills needed for success in today's diverse workforce.
Since 2016, the EVS Hotel-Pro has had one singular pursuit, "to motivate and inspire employees to deliver excellent service, and to achieve an Excellent Hospitality Attitude. Through ES Hotel-Pro's World Campus, companies can now take advantage of our proven techniques and affordable customer service and management training courses. All courses are taken fully online and can be completed at your employee's own time and pace.